Unsolicited feedback
• ‘The staff returned from the training and were very positive about what they had
learnt and how this would impact on the people they care for within their respective
homes. The training was then followed up with practical competency assessments
which was again received positively by staff. The real test was when a staff member
contacted the out of hours team regarding the deterioration in health of an individual
in our care and the staff member was able to communicate to the GP baseline
observations. Not only was the GP happy that the team had acted proactively and
responded quickly but that the staff team were able to provide key information in
order for the GP to respond accordingly and treat the individual in their own home.
The overall outcome was very positive and I have to say the implementation of this
training has been received well with not only the out of hours services but also with
the GP’s linked to the home.’
Sharon Di Maio Regional Manager Hill Care Ltd
Note 1 Feedback is also being sought from GP Practices
2 Quantitative data is being collected from NEAS re conveyance rates and from the Trust
re admission rates, costs etc