Feedback from pilots

• Positive response from residents but note some , notably

some with dementia, are not keen at times

• Positive response from relatives

• Positive response from staff – general feeling of being

empowered and helps understanding with clinicians

• Positive responses from clinicians

• But as procedures were not widespread there were

issues eg with All About Me file being misplaced

• Key statistics [ from Pauline Townsend Senior Clinical Matron Older

Persons, Integrtaed Care Services Directorate, University Hospital , North

Tees] 1/3 reduction in admissions to hospital and increase in NEAS

conveyance rate from 40% to 75%