Well led: key themes in good care
GP practices are generally well-led, with 85% rated good or outstanding
• Our inspection findings show good leadership is the foundation of an
outstanding organisation. Examples include:
• Patients at the centre of their developments, with effective patient
participation groups involved in multiple aspects of the practice’s
business
• Excellent staff development and support, with the development of
special programmes to aid staff development or support staff in their
role
• The role and capability of the practice manager has an important influence,
and the level of training and support for practice managers is key
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