Responsive: key themes in good

care

Practices rated as outstanding had considered the needs of its population and

subsequently implemented change.

For example:

• Guaranteed same-day appointments

• Extended practice opening hours

• Language support for non-English speaking patients

Innovation in how primary care is provided is developing rapidly:

• Recently registered new GP care model using technology to provide

consultation

• Social enterprises are leading the way in care provision models

• Demonstrate a clear vision to improve health of vulnerable and excluded

groups

• Work closely with services across their locality