Responsive: key themes in good
care
Practices rated as outstanding had considered the needs of its population and
subsequently implemented change.
For example:
• Guaranteed same-day appointments
• Extended practice opening hours
• Language support for non-English speaking patients
Innovation in how primary care is provided is developing rapidly:
• Recently registered new GP care model using technology to provide
consultation
• Social enterprises are leading the way in care provision models
• Demonstrate a clear vision to improve health of vulnerable and excluded
groups
• Work closely with services across their locality
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