Caring: key themes in good and
poor care
• Outstanding practices were able to demonstrate, for example:
• Specific support for individual population groups
• Innovative programmes for certain health conditions
• Flexible access to services
• Of the small (but still concerning) number of practices we found to be
Inadequate for caring we found:
• Staff to lack compassion and respect for patients
• Poor concern for patients’ privacy and dignity at the reception
desk/waiting area
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