Safety: key themes in poor care
Safety issues often relate to poor systems and processes, examples include:
Insufficient evidence of risk management and learning from incidents
Poor responses to patient complaint letters and failure to act on issues
raised
Lack of effective and timely safeguarding and training
Poor infection control procedures
The condition and storage of emergency equipment and the
management of medicines
Fridges at the wrong temperature, insufficient emergency drugs and
expired medicines
Poor recruitment processes, for example a lack of DBS checks
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