Examples of inadequate care

13

“There was no mechanism for the

practice to seek patient feedback

about services, and complaints

had not been used to improve the

service.”

“Medicines were found to be out-

of-date, and requests for

prescriptions had not been

processed in a timely manner to

ensure patients had access to

their medicines.”

“We found no evidence of

criminal record checks for the

two practice nurses, or any of

the non-clinical staff.”

“We identified one locum staff

member who had treated

patients but couldn’t provide

evidence that they were

medically qualified to do so.”