Examples of inadequate care
13
“There was no mechanism for the
practice to seek patient feedback
about services, and complaints
had not been used to improve the
service.”
“Medicines were found to be out-
of-date, and requests for
prescriptions had not been
processed in a timely manner to
ensure patients had access to
their medicines.”
“We found no evidence of
criminal record checks for the
two practice nurses, or any of
the non-clinical staff.”
“We identified one locum staff
member who had treated
patients but couldn’t provide
evidence that they were
medically qualified to do so.”