Outstanding characteristics

• Easy to access appointments and services through several

communication channels

• Good and effective leadership extends beyond the manager

and those values are cascaded to inspire staff

• Staff training and support

• Open culture – people who use services/ staff/ relatives

shared views and issues

• Strong links with local community

• Working with multi-professional colleagues and from other

organisations

• Support patients and carers with emotional needs

• Services empowering patients to self manage long-term

conditions