How we gather and use patient

feedback

In advance of the inspection

• We look at the results of the most recent National GP Patient Survey and Friends

and Family feedback and identify any areas requiring follow up.

• We look at patient comments on the NHS Choices and iWant Great Care

websites

• Two weeks before the inspection we send comments cards and a box to the

provider to display in their reception area.

• We speak to local Healthwatch and Clinical Commissioning Groups (CCGs)

During the inspection

• We look at any patients surveys the provider has carried out and how they have

responding to the findings of these and the National GP patient Survey

• We speak to patients

• We speak to representatives of Practice Patients Participation Groups (PPGs)

• We look at complaints made by patients and how the provider has responded to

these